The Failure of Empathy #prodmgmt

They want things to work most of the time, and be easy to fix when they don’t. And if the process by which it happens is “magic” they are totally cool with that.

I didn’t quite get the vitriol against the iPad launch either. Just because you may not be the target audience of a product (or you may think you are not, yet), doesn’t mean that product sucks. Especially if you haven’t even used one, or seen how many millions of others happily will.